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The Collection Garment Care Shipping & Returns Terms & Privacy

© 2026 FAYZÈ. All rights reserved. Discreet luxury for modest sensibilities.

FAYZÈ ARCHIVES • LEGAL

Terms & Privacy Policy

1. About FAYZÈ

FAYZÈ is a women’s ready-to-wear clothing brand based in Cairo, Egypt. We create feminine, elegant, and timeless pieces with a focus on fit, quality, and detail.

These Terms & Conditions apply to your use of fayze-eg.com and to orders placed through the website. By using our website or placing an order, you agree to these terms. Nothing in these terms limits any consumer rights that cannot legally be excluded under Egyptian law.

2. Products & Availability

We do our best to display our products, colors, and details accurately. However, colors may look slightly different depending on your screen and device settings.

Products, sizes, and colors are subject to availability. We may update product descriptions, prices, and availability when necessary.

3. Prices, Currency & Taxes

All prices are shown in Egyptian Pounds (EGP). Any applicable taxes and delivery fees will be communicated during the ordering process.

If we discover an error in a product’s price or information, we will contact you before processing the order.

4. Orders & Payment

All orders are subject to product availability and confirmation by FAYZÈ.

We currently accept Cash on Delivery (COD) only. Available payment methods will be shown during checkout.

If we cannot fulfil your order, we will contact you using the information provided at checkout.

Please make sure your contact details and delivery address are correct before placing your order.

5. Shipping & Delivery

FAYZÈ currently delivers within Egypt.

Delivery fees and estimated delivery times depend on your location and the available shipping service. These details will be communicated during checkout or order confirmation.

Delivery times are estimates and may be affected by circumstances beyond our control. We will make reasonable efforts to inform you of significant delays.

Please ensure that someone is available to receive the order at the delivery address.

For more information, please refer to our Shipping & Returns page.

6. Returns & Exchanges

Our return and exchange procedures are explained in our Shipping & Returns policy.

Eligible items may be returned or exchanged within the applicable period and subject to the conditions stated in that policy and under applicable Egyptian law.

Items must generally be unworn, unused, unwashed, and returned with their original tags and packaging, where applicable.

Return and exchange shipping costs are the customer’s responsibility where permitted by law.

Sale items may have different return and exchange conditions. However, nothing in this policy limits any mandatory legal rights relating to defective, incorrect, or non-conforming products.

To request a return or exchange, please contact us through the Contact Us page and include your order details.

7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the issue, where applicable.

We will review your request and work with you to resolve it in accordance with our policies and applicable Egyptian law.

8. Intellectual Property

All content on the FAYZÈ website, including the brand name, logo, designs, product images, text, graphics, and other visual materials, belongs to FAYZÈ or is used with permission.

You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written permission.

9. Website Use

You agree to use our website lawfully and responsibly. You must not interfere with the website’s operation, access its systems without authorization, introduce malicious software, or use the website for fraudulent or unlawful activities.

We may take appropriate action in response to misuse of our website.

10. Third-Party Services

Our website may use third-party services, including Shopify and delivery companies, to operate the store and fulfil orders.

These services may have their own terms and privacy policies. FAYZÈ is not responsible for third-party services beyond the responsibilities imposed on us by applicable law.

11. Limitation of Liability

We make reasonable efforts to keep product information accurate and the website available. However, we cannot guarantee that the website will always operate without interruptions or errors.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

12. Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt, subject to applicable consumer protection laws and regulations.

13. Contact Us

If you have questions about these Terms & Conditions, your order, or our policies, please contact us through the Contact Us page on our website.

1. Introduction

At FAYZÈ, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit fayze-eg.com, place an order, or contact us, how we use it, and when it may be shared with third parties.

By using our website, you acknowledge this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect:

Personal Information

Full name
Email address
Phone number
Billing and delivery address

Order Information

Products purchased
Order number and order history
Payment method and transaction status
Delivery and fulfilment details

Communication Information

Messages and enquiries you send to us
Information you provide when requesting customer support, a return, or an exchange

Technical Information

IP address
Browser and device information
Website usage information
Cookies and similar technologies, depending on the settings and tools enabled on our website.

3. How We Use Your Information

We may use your information to:

Process, confirm, and fulfil your orders.
Arrange delivery and provide order updates.
Process eligible returns and exchanges.
Respond to enquiries and provide customer support.
Maintain, improve, and protect our website.
Detect and prevent fraud, misuse, or unauthorized activity.
Meet applicable legal, tax, accounting, and regulatory obligations.
Send marketing communications where permitted by law and, where required, with your consent.

You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us.

4. Payment Information

FAYZÈ currently accepts Cash on Delivery (COD) only.

Because we currently accept Cash on Delivery only, we do not collect or process payment card details through our website.

For your security, never share your card PIN, online banking password, or bank verification codes with anyone claiming to represent FAYZÈ.

5. How We Share Your Information

We may share relevant information with trusted third parties when necessary to operate our business and fulfil your requests, including:

Shopify and website service providers: to host and operate our online store.
Delivery and logistics companies: to deliver your orders.
Technical and website service providers: to maintain website functionality and security, where applicable.
Professional advisers or public authorities: when necessary to meet legal obligations or protect our legal rights.

We limit the information shared to what is reasonably necessary for the relevant purpose, subject to applicable law.

FAYZÈ does not sell your personal information to third-party marketing brokers.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve your browsing experience.

Depending on the tools and settings enabled on our website, certain cookies may also be used for analytics or advertising.

You may manage cookies through your browser settings and any cookie preferences offered on our website. Disabling certain cookies may affect some website functions.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

7. Data Security & Retention

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer service, maintain business records, resolve disputes, and comply with applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, ask for corrections, or request deletion where legally permitted.

You may also contact us with questions about how your information is used or request to withdraw consent where processing relies on consent.

To make a privacy-related request, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before responding to certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies and practices.

FAYZÈ is not responsible for the privacy practices of third-party websites. We encourage you to review their policies before sharing personal information with them.

10. Children’s Privacy

Our website is intended for a general shopping audience and is not directed at children under the age of 18.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how FAYZÈ handles personal information, please contact us through the Contact Us page on our website.

FAYZÈ LOGISTICS • CAIRO & BEYOND

Shipping & Returns

Delivery Time

Estimated delivery time 2 – 7 days

7 days to return

If you are not fully satisfied with your order, you may request a return within 7 days of receiving your order.

Return conditions

Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

Items that have been altered, damaged, washed, or show signs of use may not be accepted.

Sale items

Sale items are final sale and are not eligible for return or exchange.

Return shipping

Return shipping costs are the customer’s responsibility.

Defective items

If you receive an item with a manufacturing defect, please Contact Us within 7 days of receiving your order.

Need to return an item?

Please Contact Us and our team will assist you with the next steps.

FAYZÈ • CARE GUIDE

Garment Care

Caring for your FAYZÈ pieces

Our pieces are designed to be worn, loved and kept for a long time. To help preserve the fabric, shape and details of your garment, we recommend the following care:

Wash: Wash gently in cold water. Turn the garment inside out before washing. Use a mild detergent and avoid harsh chemicals.
Dry: Air dry in the shade whenever possible. Do not wring or twist the garment. Avoid tumble drying unless specifically stated on the garment care label.
Pressing: Iron on low to medium heat, depending on the fabric. Turn the garment inside out and avoid direct high heat on the fabric surface.
Bleach: Do not bleach.
Storage: Store your pieces in a cool, dry place, away from direct sunlight and moisture. For structured garments, use a suitable hanger to help maintain their shape.

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Products

The Belted Trench Jacket

The Belted Trench Jacket

1,850 EGP
The Contour Long-Sleeve Top

The Contour Long-Sleeve Top

950 EGP
The Drawstring Collar Shirt

The Drawstring Collar Shirt

1,700 EGP
The Wide-Leg Cobra Trousers

The Wide-Leg Cobra Trousers

1,500 EGP